- If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund depending on the product condition. Electo-mart has the policy of 5 days; Return and Refund.
- Please note that some products are not eligible for a return if the product is "No longer needed."
- Please note that certain items marked as non-returnable on product page are not eligible for return.
- For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty center (if applicable). For more information on warranty claims please view our Warranty Policy.
Conditions For Return:
- The product must include the original tags, user manual, warranty cards, freebies and accessories.
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
Note:If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
Valid Reasons For Return:
- Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival).
- Delivered Product is incorrect (presentation different on website) / incomplete (missing parts).